Egyptair's Vienna staff celebrated joining Star Alliance

Egyptair's Vienna staff celebrated joining the Star Alliance with Austrian partners on July 11th, 2008, at the city office, as well as Vienna Airport

New Press Releases

The following links lead to new press releases about launching of the new logo of EgyptAir:

http://mobile.ots.at/meldung.php?k=OTS_20080611_OTS0101&q=&von=20080512&bis=20080611
http://www.pressetext.at/pte.mc?pte=080611014
http://tma-online.at/?id=3712

Glossary of Marketing Terms

By Mr. Oswald Schwarz. For reviewing the collected terms, please refer to the following link
Glossary of Marketing Terms
For enriching this collection, please write your comments; I will add the new terms to the list. Many thanks For your contribution.

Glossary of our Airline Business

By Mr. Dirk Meyer. For reviewing the collected terms please go through the following link
Glossary about our Airline Business
For enriching this collection please write your comments; I will add the new terms to the list. Many thanks For your contribution.

Amadeus Altéa CMS migrated EgyptAir successfully

“The modernization of our system by Amadeus is an important step to optimize our services for our customers specially regarding the E-Ticketing future” GM of EgyptAir Austria, Mohamed Moneir, stated.

“The IT modernization approach of EgyptAir should be an example for all airline companies which in the long run would like to take a leading position”, so Frederic Spagnou, Vice President, Airline Business Group of Amadeus.

Read the whole article http://www.amadeus.com/at/x67188.htm

Vision - Mission - Values

EgyptAir Austria

Vision
Deliver Competitive Customer Service With true Egyptian Spirit

Mission
Create Value for our Employees, Customers, and Owners & Stakeholders
Austria
Values
* Safety comes first
* Efficiency
* Teamwork
* Continues learning
* Serving Egyptian Economy
* Multicultural oriented

“Suggestions of Improvement for Top Management”

1) An Internet customer in Austria has two price options while online-reservation. The customer gets a considerable diminution of the price if he/she indicates that his/her location is Egypt instead of Austria. A live booking of Mrs Ursula L on April 5, 2008 yielded a disparity in price of €123 of at the booking a flight of Vienna to Cairo and further to Asswan; Egyptair lost in fact €123,-- from a single booking activity.
Suggested solutions: The IP-address of the buyer must be indicated and the country of origin is therefore to be defined.

2) Purchase Conditions: Those appear on-line at the time being very strange and not readable according to layout, stylistic and typing mistakes. A copy has been already saved and sent to the Management.
Nobody can understand this contents and we know now that the on-line user is very critical; i am sure that the income of sale will be extremely higher when such things disappear. Suggested solution: Purchase Conditions to be corrected, completed, reviewed and republished immediately.

3) By defining of the trip date user does not have the option to let the system be flexible (-/+ 1-3 days.).

4) The “back button” does not function during the reservation process (not the back function of the browser).

5) User dose not have the option to change or modify the flights. “Modify search option” during the process is highly recommended.

6) No customer feedback required by the system after closing the reservation process.

7) Data collection of the already booked tickets highly recommended to use in further activities, for example “Customer Loyalty Program” and NL etc.

8) Option to receive on-line NL; important for Customer Loyalty Program etc.