We are watching interested, how Egyptair converts the modernization program (media/doc - Travel Express 292)
Wednesday, 14 May 2008
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A challenging Quality Management System
Deliver Competitive Customer Service With true Egyptian Spirit
The Consultant and Project Leader
Directors Meeting - 10th May, 2008
Processes of EgyptAir Austria
As an outcome of the meeting on March 17th, 2008, the main processes were defined as follows:
1. Customer Services
2. Management process (resources, goals, strategy,
reporting……)
3. Marketing
4. Sales process
5. Ticketing
6. Operation process
7. Suppliers (service providers)
8. Space Control
9. Financial process
1. Customer Services
2. Management process (resources, goals, strategy,
reporting……)
3. Marketing
4. Sales process
5. Ticketing
6. Operation process
7. Suppliers (service providers)
8. Space Control
9. Financial process
Phases of the QMS-Project of EgyptAir Austria
The phases of our project:
Phase 1
- Analysis of current situation
- Staff interviews
- Definition of findings
- Conclusion & Reporting
Phase 2
- Process defining & description
- Training plan & realization
- Process modelling
- Gap analysis & considering of the missing
requirements
- Documentation structure
Phase 3
- Processes in action; correction of indicators
- 1st Internal audit
- 1st management review
- Corrective actions and preparation for
certification audit
- Certification audit
Phase 1
- Analysis of current situation
- Staff interviews
- Definition of findings
- Conclusion & Reporting
Phase 2
- Process defining & description
- Training plan & realization
- Process modelling
- Gap analysis & considering of the missing
requirements
- Documentation structure
Phase 3
- Processes in action; correction of indicators
- 1st Internal audit
- 1st management review
- Corrective actions and preparation for
certification audit
- Certification audit
The new way of EgyptAir Austria
A challenging Quality Management System
Glossary about Quality Management System for EgyptAir-Austria
Process Description Form
Welcome to the site of our project "QMS for EgyptAir Austria"
This Blog designed to keep all team members of EgyptAir Austria informed about the statues of our project. Here you can find all related documents, meeting protocolls, action plan, mile stones, time plan etc.
Kick-Off Presentation English
Kick-Off-Meeting Presentation German
Action Plan
Blog Archive
-
▼
2008
(20)
- ► June 8 - June 15 (1)
- ► June 1 - June 8 (2)
- ► May 18 - May 25 (1)
- ▼ May 11 - May 18 (4)
- ► May 4 - May 11 (2)
- ► April 27 - May 4 (2)
- ► April 20 - April 27 (1)
- ► April 13 - April 20 (2)
- ► April 6 - April 13 (2)
- ► March 30 - April 6 (1)
- ► March 23 - March 30 (1)
Process & Policy
Action Plan
- Date & Time: 3 April 08; 9:30 - 11:30
- Notes: 2nd Meeting, Workshop
- Participants: Top Management & Consultant
- Subject: Workshop Vision, Policy & Strategy
A New Quality Management System for our company according to ISO 9001:2008
Our Vision
Deliver Competitive Customer Service With true Egyptian Spirit
Benefits of a quality management system
This section explains how ISO management system standards put state-of-the-art practices within the reach of all organization.
In a very small organization, there may be no "system", just "our way of doing things", and "our way" is probably not written down, but all in the head of the manager or owner.
The larger the organization, and the more people involved, the more the likelihood that there are written procedures, instructions, forms or records. These help ensure that everyone is not just "doing his or her own thing", and that the organization goes about its business in an orderly and structured way. This means that time, money and other resources are utilized efficiently.
To be really efficient and effective, the organization can manage its way of doing things by systemizing it. This ensures that nothing important is left out and that everyone is clear about who is responsible for doing what, when, how, why and where.
Large organizations, or ones with complicated processes, could not function well without management systems. Companies in such fields as aerospace, automobiles, defence, or health care devices have been operating management systems for years.
ISO's management system standards make this good management practice available to organizations of all sizes, in all sectors, everywhere in the world.
The ISO 9000 family addresses "quality management". This means what the organization does to fulfill:
* the customer's quality requirements, and
* applicable regulatory requirements, while aiming to
* enhance customer satisfaction, and
* achieve continual improvement of its performance in pursuit
of these objectives.
ISO 9001:2000 and SME's
This section explains that small and medium-sized enterprises can also benefit from ISO 9001:2000 and points to some resources.
The ISO handbook ISO 9001 for Small Businesses (ISBN 92-67-10363-6) gives small and medium-sized enterprises (SMEs) advice on implementing ISO 9001:2000-based quality management systems.
The handbook has been written by a group of experts participating in ISO/TC 176, the ISO technical committee that developed the revised ISO 9000:2000 series. Their target audience is the small business operator who has neither the time nor the resources to spend on ISO 9001:2000 training courses. The full text of ISO 9001:2000 is included in boxes, section by section, accompanied by explanations, examples and implementation guidance in everyday terms.
In a very small organization, there may be no "system", just "our way of doing things", and "our way" is probably not written down, but all in the head of the manager or owner.
The larger the organization, and the more people involved, the more the likelihood that there are written procedures, instructions, forms or records. These help ensure that everyone is not just "doing his or her own thing", and that the organization goes about its business in an orderly and structured way. This means that time, money and other resources are utilized efficiently.
To be really efficient and effective, the organization can manage its way of doing things by systemizing it. This ensures that nothing important is left out and that everyone is clear about who is responsible for doing what, when, how, why and where.
Large organizations, or ones with complicated processes, could not function well without management systems. Companies in such fields as aerospace, automobiles, defence, or health care devices have been operating management systems for years.
ISO's management system standards make this good management practice available to organizations of all sizes, in all sectors, everywhere in the world.
The ISO 9000 family addresses "quality management". This means what the organization does to fulfill:
* the customer's quality requirements, and
* applicable regulatory requirements, while aiming to
* enhance customer satisfaction, and
* achieve continual improvement of its performance in pursuit
of these objectives.
ISO 9001:2000 and SME's
This section explains that small and medium-sized enterprises can also benefit from ISO 9001:2000 and points to some resources.
The ISO handbook ISO 9001 for Small Businesses (ISBN 92-67-10363-6) gives small and medium-sized enterprises (SMEs) advice on implementing ISO 9001:2000-based quality management systems.
The handbook has been written by a group of experts participating in ISO/TC 176, the ISO technical committee that developed the revised ISO 9000:2000 series. Their target audience is the small business operator who has neither the time nor the resources to spend on ISO 9001:2000 training courses. The full text of ISO 9001:2000 is included in boxes, section by section, accompanied by explanations, examples and implementation guidance in everyday terms.
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